FAQ (Frequently Asked Questions)
1. Where do you ship?
Anywhere in the continental US. We also ship to the US territories and Canada but the rates vary to these places so please e-mail us before ordering! We mostly use USPS to ship so anywhere we can ship through them, although we are looking into international orders. If you have any questions, please ask!
2. What does shipping cost?
We charge a flat shipping fee of $2.00 per item to ship. On orders over $25, shipping is totally free!
3. How long will it take?
That depends on where you live. We print off and ship your order (normally) within 48 to 72 hours of receiving it. You will receive an e-mail when your order is shipped to let you know approximately when it will arrive.
4. Do you do rush orders?
That depends on the time. We will as long as we have time, but be aware that it will cost extra due to the express shipping!
5. What forms of payment do you except?
Most all of our orders are processed through Paypal which excepts e-checks, Visa, and Mastercard along with money transfers from your bank account. We also except Money Orders. If you plan on paying by Money Order, please be aware that your items will not ship until the Money Order is received!
6. I have another question not answered here?
Then make sure to E-Mail us and ask! We will respond usually withing 24 hours!
Contact Us
We have various e-mails at which you can contact us. If we don't answer at one, then feel free to send us an e-mail at another!
If there's something urgent, you can always check to see if we're currently on AIM, screen name = Kittystavern